It's Holiday Time...
And that means shopping season. This time of the year is considered the busiest time of year for the Retail Industry and projections suggest it will be greater than last year.
Using credit cards is going to be the primary source of payment, too, which means one thing: Benefits Matter.
In this issue, we will provide insight into how to educate your customer to use Retail Benefits, like Extended Protection, if necessary. We will also provide insight into managing your clients Customer Experience with suggestions to improve call center performance.
Happy Holidays!
cbsi Blog: Holiday Spending
cbsi Blog: CX Ideas
cbsi's Jack Hojnar shares some recommendations for managing Customer Contact Centers during the busy Holiday season. Now is the time to be prepared for the inevitable: lots of calls.
Talking Business
cbsi's Ken Kraetzer was quite busy during the last 30 days visiting such events as the DMCNY, PACE (Professional Association of Customer Engagement) and more.
