November 2019

It's Holiday Time...


And that means shopping season. This time of the year is considered the busiest time of year for the Retail Industry and projections suggest it will be greater than last year.

Using credit cards is going to be the primary source of payment, too, which means one thing: Benefits Matter.

In this issue, we will provide insight into how to educate your customer to use Retail Benefits, like Extended Protection, if necessary. We will also provide insight into managing your clients Customer Experience with suggestions to improve call center performance.

Happy Holidays!

cbsi Blog: Holiday Spending

New to our blog environment, cbsi's, Tarra Wills, discusses the best - and smartest - way to use your credit card this Holiday season.

cbsi Blog: CX Ideas

cbsi's Jack Hojnar shares some recommendations for managing Customer Contact Centers during the busy Holiday season. Now is the time to be prepared for the inevitable: lots of calls.

Talking Business

cbsi's Ken Kraetzer was quite busy during the last 30 days visiting such events as the DMCNY, PACE (Professional Association of Customer Engagement) and more.

Scroll to Top