July 2021, Issue 29

cbsi Talking Business: July 2, 2021 Edition

Dear cbsi Friends:

It's the start of July 4th Weekend, the celebration of the founding of our country, so good to see activity returning by the day to communities, restaurants, businesses, retail, sports events, and civic gatherings.

In this month's edition we lead with ever high energy John Witkowski, president of the Independent Bankers Association of New York State proudly describing the work of his members during the pandemic and innovation learned that will be part of serving customers going forward.

So enjoyed moderating a webinar on June 16th for the DMCNY discussing the US Postal Service with Christine Erna of TEC Mailing Solutions and Michael Plunkett of Postcom, you can watch the replay.

We went international connecting with Deepak Selvaratnam of Snapshotz & Remotability, located in Auckland, NZ who described impact of Covid19 in his country, the similarities of contact center around the world and his important initiative:

"Stop Abuse, Stop Customers Abusing Customer Service Agents"

We learned about software systems that can facilitate contact center "Work at home" in a discussion with Peter Pinto of Long Island based BeeSeenSolutions.com and Thomas Barry at Sacramento, CA based The Patriot Group.

Always a good day when you hear from Vincent Pietrafesa, VP BTB at San Antonio, Texas based Stirista.com. Vincent based in New York City described his first visit to the home office in over a year and their innovative new Identity Graph service.

A special guest of my WVOX 1460 AM New Rochelle radio show was Nicole Perlroth ten years reporting on cyber security for The New York Times and author of a must read new book,

"This is How They Tell Me the World Ends".

Listen in to our talk as Nicole describes what she has witnessed in reporting on cyber and data security.

Enjoy your celebration of July 4th and these warm early days of summer.



Kenneth G. Kraetzer
Vice President

John Witkowski
Topic: The efforts of his member banks to process PPP loans during the pandemic.
DMCNY Webinar
Topic: The Impact of Covid-19 on Postal Service operations in 2020.
Deepak Selvaratnam
Topic: The impact of Covid-19 in New Zealand and call center challenges.
"Work at Home"
Topic: How contact centers pivoted to "Work at Home" and software advancements.
Vincent Pietrafesa
Topic: BTB marketing and helping clients with messaging to reopen their businesses.
Nicole Perlroth
Topic: "We haven't seen that cyber 9-11 moment, that would cause loss of life, but we are getting dangerously close to that."

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cbsi Vice President, Ken Kraetzer, often conducts interviews with several leading business executives, entrepreneurs and industry thought-leaders. His "Talking Business" section provides important information on trends in various industries. Sign up for the "Talking Business" email to be sure to receive the news as it appears.

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