eNewsletter: July 2021

All in a Day's Work

Most, if not all, of us work in some capacity with customers. These customers can be individual consumers who buy our products or corporate clients who purchase our services. In all cases, these are relationships born of trust, reliant upon integrity and nourished through continual service.

In this issue we discuss these Customer Relationships and offer suggestions on how you can continually improve those business relationships most important to you and your company.

Plus, we share a video from one of our very own, Megan Delaney, as she shares how she led her team to manage the extraordinary high volume of calls from credit card customers during the pandemic. It's part of our Talking Business Interview Series.


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We are big on continual learning and education. Below are some webinars regarding Customer Retention Solutions. Consider attending one or all!

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Talking Business

Megan Delaney, cbsi Director of Partner Management

When the pandemic hit, call centers were under fire. Customers still had questions, needs, and expectations. In the middle of this storm, cbsi's Megan Delaney had to lead her team along with several cbsi partners to make sure customer's needs stayed front-and-center. In the most recent Talking Business interview, Megan shares her story.


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