Taking Care of Business...
Renowned retailer Marshall Field once said, "The Customer is Always Right." While this can be left to a multitude of interpretations, one thing is clear: without customers, there is no business.
How you treat your customers is critical to the success of your business. Books on this subject have been around for as long as anyone can remember. Abbreviations like CX and CRM have stood the test of time.
In this issue we are going to turn the mirror toward ourselves: tell us what we do well and what we can do better. Because you, as our customers, are our priority and we want to be sure we're providing information you find useful.
Please take a moment to take our survey below. Without you, we don't exist.
With your feedback, we can make sure we do everything possible to meet your needs.
What We Are Reading
Customer Service / Customer Experience Trends You Might Enjoy
cbsi Customer Satisfaction Survey
With four simple questions we believe we can start the dialogue with you. In taking the survey below, you will help us identify areas of improvement. And you can also help us understand what we do well. Both are equally important.
Thank you for being part of our company. We truly look forward to hearing from you.