December 2020, Issue 25

cbsi Talking Business: December Best of 2020 - Bankers Edition December 21, 2020

Dear cbsi Friends:

We have reached the Holidays in a very challenging year and so much has happened that no one expected last January, all of which required fast change, learning new technology, finding new ways to communicate, collaborating on-line and finding new ways to serve customers.

We are very pleased in our #cbsiTalkingBusiness interview series which was able to conduct approximately 90 talks with business leaders and educators during 2020. We appreciate these opportunities to learn and share experience and expertise.

We thought that we would finish the year with several summaries of the segments we have covered during the year. Our first summary is with bankers as has served the credit card and payments industry for over forty years.

We appreciate the introductions to local and regional bankers from Marsha Gordon and John Ravitz of The Business Council of Westchester, John Witkowski of the Independent Bankers Association of New York State, and Joe Connolly, the legendary business reporter at WCBS 880 radio and his "Small Business Breakfast" series.

Several of our guests described dramatic action they took in March and April to set up work from home for their staff, “health safe” consumer banking processes, and helping small businesses with the Paycheck Protection Program.

As always we are proud to represent our team at cbsi based in Harrison, NY and extend appreciation to our clients and friends during this Holiday season.

Thank you to all our guests and readers!

Best wishes,


Kenneth G. Kraetzer
Vice President

Robert Fisher
Topics: Impact of COVID-19, Keeping Up with Big Banks, and More
Kevin O'Connor
Topic: Fast Action Taken in Days to Process COVID-19 CARES Act Payroll Loans
John Tolomer
Topic: Implementing Pandemic Preparedness Plan and Pivoting Organizations to Work From Home
John Witkowski
Topic: Community Banks support for small businesses in their communities, banking in rural NY vs downstate, and the need for technology
David DeMilia
Topic: Marketing Messaging, Using Video to Tell a Story, and User Friendly Websites
Bruce Clapp
Topic: Helping Bank's Integrate Work from Home, Tactical Plans for Banks, and "Building Customer Confidence"
Craig Lemasters
Topic: Impacts of COVID-19, "WIsdom Based Learning", and How Smartphones Accelerate Digital Transformation
David Shipper
Topic: How Bank Card Account Issuers Can Effectively Promote Benefits

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cbsi Vice President, Ken Kraetzer, often conducts interviews with several leading business executives, entrepreneurs and industry thought-leaders. His "Talking Business" section provides important information on trends in various industries. Sign up for the "Talking Business" email to be sure to receive the news as it appears.

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