A Year of Change
by Gerard Garofolo “There is nothing permanent except change.” - Heraclitus It seems odd, if not outright out-of-touch ...
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Best Practices for Consumer Holiday Shopping 2020
by Kelly Pellicano Halloween is days away and if this year follows suit to previous years, we can ...
Read More Travel in the Time of Covid, Part 2
by Jack Hojnar It’s not easy writing about travel right now, particularly airline travel. Seems as though the ...
Read More CX in a COVID-19 World
By Sonia Perugini Unless you manufacture antiviral disinfecting wipes or sell RVs, your organization has likely felt the ...
Read More Back on the Road: Part 2 – In the Air Again
by Jack Hojnar NOTE: To read Part 1, Click Here It seems perhaps near impossible to talk about ...
Read More Touchfree, Contactless, and Fast: Getting there Faster than Predicted
by Jack Hojnar In the 1920s, engineer and mother of 12, Lillian Gilbreth, invented the pedal bin for ...
Read More Back on the Road: Part 1 – Preparing to Travel
by Jack Hojnar In late January of this year, I flew to Seattle to meet up with my ...
Read More The (Relatively) Easy Choice…
by Jack Hojnar Of my two favorite fast food restaurants, one serves Chinese food, the other Italian beef ...
Read More Your Credit Card Travel Insurance Might Cover Coronavirus – But Only If Your Doctor Says You’re Sick
Published March 13, 2020 by Sally French Your credit card’s trip-insurance benefit probably won’t cover coronavirus-related trip cancellations, ...
Read More cbsi LETTER: The Coronavirus and What We are Doing
I wanted you to know that all of us at cbsi hope you and your loved ones are ...
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