Building a Claim Service Process Your Customers can Appreciate

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Building a Claim Service Process Your Customers can Appreciate

By Jack Hojnar Your customers will not likely jump for joy when their new refrigerator breaks or when their rental car finds itself with a few surprise dents in the parking lot. And probably fewer people dream of the day their luggage disappears while traveling. Sometimes bad things just happen. But helping your customers is …

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Travel Benefits Designed to Bring Peace of Mind for Your Customers

by Ken Kraetzer Thoughts of trips to warmer climates are very appealing right now with cold, icy weather covering much of the country. Soon college basketball tournaments will be attracting teams and fans to destinations seeking their “Shining Moments.” Then comes spring break… Credit card issuers can attract transactions from spring travel by providing benefits …

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24 Little Hours

by Jack Hojnar An avid baseball fan and player, my youngest son brought to me a quote from some famous baseball player who said, “he never stopped working at his craft fearful that someone, somewhere was working hard to take his spot.” My son asked me what that meant and so I thought for a …

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Reflecting on Money 20/20

by Stephanie Corritori It is difficult to summarize a conference that had over 7,500 attendees. I am sure Money 20/20 certainly left a profound impression on all of the participants I met. The sheer numbers were overwhelming, the amount of advertising throughout the conference hall and the energetic vibe made for a very exciting three-day …

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Preparing for the Holiday Shopping Season? Connect the Dots Now!

by Gerard Garofolo Before you’ll even enjoy the changing colors of fall, the Holiday Shopping Season will be operating in full swing. While retailers prepare for the sales rush, you and your financial institution should be considering one thing: how to establish your transaction account at the top of consumers Holiday Shopping list! At cbsi, …

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November 2018

And so NOW what? Last weekend marked the beginning of the Holiday shopping season – which also happens to be one of the busiest travels weekends of the year, too. And it didn’t disappoint. On Cyber Monday alone, online shoppers spent $7.9 billion – more than a 20% increase from last year. With the Holiday …

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