No Better Time

Jack Hojnar

No Better Time

by Jack Hojnar Within 30 days, Chase bank ran out of the metal material used to create its new Sapphire Reserve credit card. Consumer interest in the benefit-rich credit card had overwhelmed the production process. Demand outran supply. Still, those that were approved were patient and largely unfazed. The card was worth both the wait …

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June 2019

A Journey Worth Knowing For many of us in the customer service business, we know that customers don’t materialize from thin air and they certainly don’t stay because we wish for them to do so. Those that relate best to their customer do so because they understand what it took for that customer to trust …

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May 2019

Because We Have To … How many compliance officers does it take to change a light bulb? Three. One to change it, one to check it and one to check it again and file a report. Of course we joke (thought not around OUR Compliance officer). Compliance – while not often the most glamorous or …

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