March 2019, Issue 8

Colleen Senn

March 2019, Issue 8

Privacy and Artificial Intelligence Two topics that go hand in hand: Privacy and Artificial Intelligence (AI). Both key issues for banks. The impact of consumer privacy regulation in Europe and US, and the capabilities and limitations that AI provides to customer service operations are the topics of this issue of Talking Business. Happy Spring! Respectfully, …

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February 2019

LET’S HIT THE ROAD Though Punxsutawney Phil didn’t see his shadow (link:, the Polar Vortex reminds many of us that we will be enduring a few more months of Winter. For some, a vacation is the best remedy for chasing away the winter blues. In this issue, we provide some insights into helping make …

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January 2019

SO HERE WE ARE AGAIN Another year. It’s another opportunity to drive toward our goals. This will be the year to exceed customer expectations, welcome new customers and perhaps endure the winter (depending upon where you call home). In this issue, we will provide you and your team with tools to help with planning, links …

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December 2018: Issue 5

In this issue, cbsi’s Ken Kraetzer shares his December talks with marketing analysts, and educators and practitioners: Carolyn Ringer Lepre of Marist College discusses Key Business Analytics. Trade Writer, Jason Steele, highlights results from The Points Guy Awards Ryan Craver analyzes Thanksgiving Week Sales Trends and Results Eric Engquist of USAA details Serving Military Families …

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