Privacy and Artificial Intelligence Two topics that go hand in hand: Privacy and Artificial Intelligence (AI). Both key issues for banks. The impact of consumer privacy regulation in Europe and US, and the capabilities and limitations that AI provides to customer service operations are the topics of this issue of Talking Business. Happy Spring! Respectfully, …
cbsi Vice President, Ken Kraetzer, is a member of the Chase Alumni Association which has regular meetings in New York City and around the world. Recently, Ken met with the head of the group, John Ward, a 27 veteran of Chase Manhattan Bank, serving first overseas, then later as CEO, EVP of Chase Bankcard Services. …
LET’S HIT THE ROAD Though Punxsutawney Phil didn’t see his shadow (link: https://www.travelandleisure.com/travel-news/did-the-groundhog-see-his-shadow-today), the Polar Vortex reminds many of us that we will be enduring a few more months of Winter. For some, a vacation is the best remedy for chasing away the winter blues. In this issue, we provide some insights into helping make …
SO HERE WE ARE AGAIN Another year. It’s another opportunity to drive toward our goals. This will be the year to exceed customer expectations, welcome new customers and perhaps endure the winter (depending upon where you call home). In this issue, we will provide you and your team with tools to help with planning, links …
In this issue, cbsi’s Ken Kraetzer shares his December talks with marketing analysts, and educators and practitioners: Carolyn Ringer Lepre of Marist College discusses Key Business Analytics. Trade Writer, Jason Steele, highlights results from The Points Guy Awards Ryan Craver analyzes Thanksgiving Week Sales Trends and Results Eric Engquist of USAA details Serving Military Families …